Terms & Privacy Policy

Last Updated: February 11, 2025

Welcome to TWSMM ("Company", "we", "our", "us"). By using our website twsmmprovider.com (the "Website") and our services (the "Service"), you agree to comply with and be bound by these Terms of Service and Privacy Policy (collectively, the "Agreement"). If you do not agree with these terms, please do not use our Service.

1. General Terms

1.1 Eligibility: You must be at least 18 years old to use our Service. By using our Service, you confirm that you meet this requirement.

1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

1.3 Service Use: You agree not to use our Service for any unlawful activities, including:

- Violating social media platforms' terms.

- Engaging in fraudulent or unethical activities.- Spamming or misusing the Service in any way.

2. Services & Guarantees

2.1 Nature of Services: We provide social media marketing (SMM) services such as increasing followers, likes, views, and engagement on social media platforms.

2.2 No Guarantee: We do not guarantee specific results, as engagement depends on third-party algorithms beyond our control.

2.3 Service Delays: Orders may take time to process. If an order is significantly delayed, please contact support.

2.4 No Responsibility for Account Suspensions or Post Deletions:

- We do not take responsibility if your social media account is suspended, banned, or if your posts are removed. Social media platforms may detect and remove artificial engagement at their discretion.

- You are responsible for complying with the terms of the respective social media platform(s).

- We do not offer refunds for such cases, as this is beyond our control.

3. Payments & Refunds

3.1 Payments: All payments must be made in advance. We accept various payment methods, which are listed at checkout.

3.2 No Refund Policy: Due to the nature of digital services, we do not offer refunds once an order has been placed and processed. However, if the service is not delivered as promised, you may contact us for a review.

3.3 Chargebacks & Disputes: If a chargeback or dispute is raised without contacting support first, we may ban your account and refuse future service.

4. Privacy Policy – Data Collection & Use

4.1 Information We Collect:

- Personal Information: When you sign up or place an order, we may collect your name, email address, payment details, and social media usernames (if required for order fulfillment).

- Usage Data: We collect IP addresses, browser details, and log data to improve our Service.

- Cookies: We use cookies to enhance your experience. You can disable cookies in your browser settings.

4.2 How We Use Your Data:

- To process and deliver orders.

- To provide customer support.

- To analyze and improve our services.

- To prevent fraud and unauthorized access.

4.3 Data Protection: We implement security measures to protect your data but cannot guarantee 100% security due to the nature of online services.

4.4 Data Sharing:

- We do not sell or trade your personal information.

- We may share data with trusted third-party providers (e.g., payment processors) solely to complete transactions.

- We may disclose information if required by law.

5. Account Termination & Suspension

We reserve the right to suspend or terminate your account without notice if:

- You violate any terms in this Agreement.

- Fraudulent or suspicious activity is detected.

- You attempt to abuse or misuse our services.

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

- Any direct or indirect damages arising from your use of our Service.

- Any loss of accounts, bans, post removals, or penalties imposed by social media platforms.

- Any technical issues, delays, or disruptions.

7. Changes to Terms & Policy

We reserve the right to update these Terms & Privacy Policy at any time. Any changes will be posted on this page, and continued use of our Service constitutes acceptance of the updated terms.

8. Contact Information

For questions about these Terms & Privacy Policy, please contact us at:

📧 Email: support@twsmmprovider.com

🌐 Website: twsmmprovider.com